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WARRANTEE

LIMITED WARRANTY FOR SIOSTONE QUARTZ STONE

 

SIOSTONE QUARTZ SURFACES CO., LTD. (hereafter referred to as SIOSTONE) warrants to the original buyer that the Quartz Surfaces, which have been manufactured and fabricated by SIOSTONE, are free from Manufacturing Defects. Any claim of manufacturing defects shall be made either within 30 days after receiving the Quartz Slab/Surfaces or before installation at the site. If any manufacturing defect occurs, SIOSTONE will at its option, repair or replace the defected Quartz Surfaces. In case of replacement, the same quantity (number of slabs) will be supplied for free. SIOSTONE shall not cover the costs for transportation, fabrication, installation, or any other physical and/or moral damages.

 

THIS LIMITED WARRANTY COVERS

²SIOSTONE Quartz Surfaces that are manufactured and fabricated by SIOSTONE

²Quartz Surface that have been maintained according to the SIOSTONE Quartz Surfaces Care and Maintenance

²The warranty period:

1)Counter tops for commercial projects: 10 Years

2)Counter tops for residential projects: 12 Years

 

THIS LIMITED LIFETIME WARRANTY DOES NOT COVER

This limited warranty is non-transferable and does not cover claims made by subsequent owner.

²Cracks that occur from thermal shock from the use of hot pots, skillets or other hot items placed directly on the Quartz Surfaces

²Defects caused by inappropriate fabrication or inappropriate installation

²Damage caused by mishandling or misuse by the user

²Outdoor uses

²Floor uses

²Seam performance

²Temporary marks such as fingerprints or smudges or other temporary marks made by household utensils

²Products that are checked and approved by the customers before delivery

 

SIOSTONE is not responsible for damage or injury caused in whole or in part by acts of nature, job site conditions, architectural and engineering design, structural movement, acts of vandalism, or accidents.

 

RECOMMENDED CARE AND MAINTENANCE

This warranty covers SIOSTONE Quartz Surfaces that have been maintained according to the

following recommendations:

²Clean all spills immediately.

²To clean the surface, use a gentle general pH-balanced house cleaner or regular soap, warm water and a cloth.

²DO NOT use any chemical sealant products that will do harm to the Quartz Surfaces.

 

TO OBTAIN SERVICE UNDER THIS WARRANTY

To obtain the best service under this limited warranty, please contact:

In order to obtain service under this limited warranty, customers should cooperate with us by permitting our authorized agent/dealer to inspect the Quartz Surfaces, and cooperate with the agent/dealer to provide authentic photos, videos, voice records, written records and provide the following information:

Name of the Seller (SIOSTONE or SIOSTONE’s agents/dealers):

Date of Purchase:

Date of Receiving:

Date of Installation:

Proforma Invoice Number/Contract Number:

Commercial Invoice Number:

Type of Project: Commercial/Residential

Description of the order (model number, color, quantity etc.):

Description of the claim: